YSU Tech Desk
The following is a partial list of our most commonly asked questions and their answers. To better serve our customers, the YSU Tech Desk is continuing to collect data to ensure correct information. Please check this site often for an updated list.
I'm having a problem with a piece of Hardware for my computer. What should I do?
- Call the Tech Desk to report the problem. Be prepared to give the following information:
The type of hardware and computer it is connected to.
The YSU tag number.
The location of the hardware.
A detailed problem description.
Can I report a problem online?
Does the university sell software for PCs and Macs?
When will the university start rolling out Microsoft Windows 8 and Microsoft Office 2013?
The Information Technology Services (ITS) department is currently testing with and evaluating Windows 8 and Office 2013 on a limited basis within the department. Currently the infrastructure that is in place at YSU will not support a large scale deployment of either Windows 8, or Office 2013 for labs, faculty and/or staff PCs.
Major upgrades to the YSU Domain Controllers and Volume Licensing Servers will need to take place before wide scale deployment of Windows 8 and/or Office 2013 can take place. The ITS department will be reviewing the existing infrastructure and developing a plan to upgrade it to a version that can support Windows 8 and Office 2013. A date for upgrading the infrastructure has not been defined at this time.
What do I need to do to remotely access YSU systems from home?
- In order to access certain systems at YSU you must be connected to the YSU network. If you are at a remote location and need to connect to the YSU network and access one of these systems, please refer to the link below to run YSU's Virtual Private Network (VPN) software.
Does the university provide antivirus software?
What can I do to help reduce the possibility of getting a computer virus?
- It is important that an Anti Virus program is installed, running, and current with software version, updates, and signature files. It is also critical to keep your Windows operating system current with service packs and the latest security patches and/or updates. Only click on attachments and web sites that you know are "trusted sources". Installing an anti-spyware program like Malware Bytes is also a good way to detect malicious programs that get installed on your PC without your knowledge.
What Should I Buy?
What printers are recommended by the Electronic Maintenance Services?
For a list of recommended hardware, visit this google document.
What should I do with my laptop prior to arriving on-campus for the first time so I am ready to connect to YSU's wireless network?
- Download and install the latest Service Packs and updates. Ensure that your anti-virus program is installed and current with updates. We recommend Microsoft Security Essentials for student PC's. There is a link to the Microsoft Security Essentials software that is provided by Microsoft free of charge.