What is Office 365?
Office 365 for education (formerly known as Live@edu) is a cloud-based service from Microsoft that provides faculty and staff with services such as email, calendaring, contact storage, and task management. Each account gets 25 GB of free email storage and can handle attachments as large as 25 MB.
Who can access O365?
YSU students converted to O365 in September, 2012. YSU Faculty were converted in December of 2012. Currently, remaining staff are being converted. The tentative plan is to convert staff by department starting in January of 2013.
Is O365 free?
Yes. All faculty and staff will have access to Office 365 for education at no cost.
Are other colleges and universities using Office 365 for education?
Yes. Many other colleges and universities are using or moving to O365 including, Kent State University, the University of Toledo, Ohio University, Wright State University, and Cleveland State University.
How do I access O365?
Go to the web site “YSU.EDU” and click on the “Click here to login” link in the “Microsoft Office 365” section (top right). Enter your MyYSU User ID and password.
How do I access my emails on the Legacy E-mail system that I received prior to the new O365 E-mail system?
Login to the MyYSU portal and click on the “Legacy E-mail” icon as shown below:
Can I access O365 without going through the MyYSU Portal?
Yes. You can use any browser or go to the following link:
- Enter your MyYSU User ID e.g. Ptpenguin and your MyYSU password.
- Click the “Sign In” button.
Can I use an email client on my Windows or Mac PC to access O365?
Yes. Office 365 can be accessed with a mail client such as MacMail or Outlook. Please refer to the YSU Tech Desk site for instructions on configuring your PC or Mac at the Tech Desk Website and click on the “SELF-HELP DOCUMENTS” link on the right side of the page.
Can I use my Smartphone with O365?
Yes. Smartphones can be configured to integrate with O365. A variety of mobile phones can be used including Windows Phones, Apple iPhones, Android phones, and BlackBerry® devices. Options vary for phones depending on the brand, model, operating system, and configuration you select. Please refer to the YSU Tech Desk site for instructions on setting up your phone at the Tech Desk Website and click on the “SELF-HELP DOCUMENTS” link on the right side of the page.
Where did my old mail go?
Email stored in the Legacy E-mail system is still available and can be moved to your O365 email account. Please refer to the YSU Tech Desk site for instructions on moving email at the Tech Desk Website and click on the “SELF-HELP DOCUMENTS” link on the right side of the page.
How long will my old email be available in the Legacy E-mail system?
Your old emails will be available in the Legacy E-mail system until August 31, 2013.
Is it possible to have ALL my email copied from the Legacy E-mail system to O365?
Yes. Faculty or staff can contact the YSU Tech Desk and request that ALL your email be copied from the Legacy E-mail system to O365. The process of copying email can take several days to complete.
Can I copy my old mail in the Legacy E-mail to O365?
If your email is still in the legacy system, you can:
- Enter the Legacy E-mail system and forward individual emails to yourself. (We do not recommend this laborious approach, but it is possible.)
- Use a client such as Outlook to pull a copy of your entire mailbox down to your micro computer, then push the copy of all your email up to O365.
Because of the various combinations of clients and access methods, if you have any questions you are encouraged to contact the Tech Desk at 330-941-1595.
If I currently use a mail client to access my email, will that configuration work to access O365?
No, however it will continue to work to access your email on the Legacy E-mail system. Note: if you want to configure your mail client to access O365 please go to the YSU Tech Desk site at the Tech Desk Website and click on the “SELF-HELP DOCUMENTS” link on the right side of the page for instructions on how to configure your mail client to access O365.
What browsers are fully supported and tested to access e-mail on O365?
- Internet Explorer 8 or above
- Latest Firefox “Release” version
- Safari 5 or above
- Latest Chrome “Stable” version
What operating systems are fully supported and tested to access e-mail on O365?
- Windows 7
- Windows Vista SP2 (support ending on January 1, 2014)
- Windows XP SP3 (support ending on January 1, 2014). Note: requires .NET 2.0 or later running Office 2010 SP1 or Office 2007 SP2
- Mac OS X 10.5 “Leopard”
- Mac OS X 10.6 “Snow Leopard”
- Mac OS X 10.7 “Lion” running Office 2011 for Mac or Office 2008 for Mac (support ending on April 9, 2013)
Can I automatically forward all my email from O365 to another email provider e.g. Yahoo, Gmail?
No. In the past such forwarding has caused YSU email to be blocked by the Internet as SPAM. As email is a critical academic and business communications technology, the University has chosen to disable the ability for auto forwarding of email to other systems.
Can I automatically forward all email from another provider to Office 365 for education?
Most likely. Each provider has their own documentation on how to forward email from their system to another email system. Refer to the instructions below on how to auto forward email for many popular email services:
- Windows Live Hotmail
- Time Warner Cable/RoadRunner
- Armstrong Zoom Cable Internet / MyWire: email cannot be forwarded from @zoominternet.net email addresses to other addresses at this time due to Armstrong’s lack of an option for forwarding
- Comcast/Xfinity Connect
- AT&T DSL
- Verizon DSL and FiOS
- Yahoo! (Note: this requires Yahoo Mail Plus, which is a $19.99 yearly fee )
Does O365 provide anti-spam protection?
Yes. Office 365 for education has its own anti-span mail filters and virus protection. Messages sent to username @ysu.edu will be scanned and filtered automatically, so messages detected as junk mail will be placed in your “Junk E-Mail” folder. It is important to periodically check your Junk E-Mail folder to avoid missing a real message mistakenly marked as spam. Refer to the YSU Tech Desk site for instructions on customizing the Junk E-Mail settings at the Tech Desk Website and click on the “SELF-HELP DOCUMENTS” link on the right side of the page.
Where can I change my account password?
You can NOT change your password from within O365. All password changes need to be made from the MyYSU portal at https://my.ysu.edu.
Why don't I see the Options for Lync, Sharepoint, and Office Desktop Apps in O365?
Currently YSU has chosen to disable these features until they are more fully understood and tested. These features will be made available to all YSU O365 users in the near future.
Is it possible to copy my calendar entries from the legacy YSU calendar or another calendar like Google to O365?
Yes. There are several ways to copy calendar entries. Please refer to the YSU Tech Desk site for instructions on copying calendar entries on the Tech Desk Website site and click on the “SELF-HELP DOCUMENTS” link on the right side of the page. Or contact the Tech Desk at 330-941-1595.
Is it possible to copy my Contact List/Address Book from the legacy system to O365?
Yes. There are several ways to copy Contacts. Please refer to the YSU Tech Desk site for instructions on copying calendar entries on the Tech Desk Website site and click on the “SELF-HELP DOCUMENTS” link on the right side of the page. Or contact the Tech Desk at 330-941-1595.
Is it possible to request a Shared Distribution List that would be available to certain people that could be used to send an email to a group of predefined people?
Yes. Please contact the YSU Tech Desk and request the name of the Distribution List and who the “Owner” of the list will be. Then the “Owner” is responsible for adding people to the list and keeping it up to date.
Why am I unable to import my Contact List/Address Book into O365 because I get the error that the file is not in the correct format?
If you have special characters and accents above characters used for certain names e.g. European names you may need to remove those special characters before importing the list and then add them later.
Is it possible to get a Conference Room setup in O365 so it can be scheduled by people in my department?
Yes. Conference Rooms will be created as needed based on requests. Rooms can be searched to determine availability and scheduled as needed. Please contact the Tech Desk to request a Conference Room resource be created and who will be the “owner(s)” of the room. If you want to limit the people who can schedule the room please provide that list also.