What We Provide
The YSU Tech Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.
Between phone support, self-service, email and walk-up requests, the Tech Desk services approximately 30,000 requests annually and maintains an approximate 75% first contact resolution, 10% above the industry average of 65%.
The Tech Desk staff is available from Monday through Friday from 7:30am to 5pm and 9am to 5pm on Saturdays during Fall and Spring semesters, 8am to 5pm Monday through Friday during Summer semester and breaks , and additional phone support provided until 11:45pm Monday through Friday during all semesters. Please note; the Tech Desk is closed from 12pm to 1pm for lunch daily.
Associate Director / Network Administrator
Media and Academic Computing
Youngstown State University
The Tech Desk is located on the fourth floor of Maag Library.
Phone: 330-941-1595 Email: firstname.lastname@example.org
Hours of Operation
Mon. - Fri. 7:30 am - 5:00 pm
Sat. 9:00 am - 5:00 pm
Extended phone support is available Monday - Friday until midnight.
Summer Term(s) and Break Week(s) Hours
Mon. - Fri. 8:00 am - 5:00 pm
Internet Connection issues in:
Phone: (877) 778-9283
New University Edge Apartments:
Phone: (330) 230-0722
1. The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc.
2. The OneDrive resource is not included in the enterprise backup. Once a file is deleted the ability to retrieve it will be lost.
3. The OneDrive resource is now the supported and recommended resource for online file storage and collaboration.