The goal of counseling is to help clients achieve desired changes in their lives. Because the change process is difficult for most people, the counseling experience is often quite challenging. To facilitate the counseling process, the following list of consumer rights and responsibilities is presented. Your counselor will be a Licensed Professional Clinical Counselor.
As a Consumer you have Rights
- Be informed of your counselor's qualifications: education, experience and professional counseling certification(s) and state license(s).
- Receive an explanation of services offered, your time commitments, and/or other issues related to your counseling (e.g. assessment, diagnosis, progress) prior to receipt of services.
- Be informed of limitations of the counselor's practice to special areas of expertise (e.g., career development, ethnic groups, etc.) or age group (adolescents, older adults, etc.).
- Be informed of the facilities resources or limitation of resources: complexity of care issues.
- Be informed that Counseling Services does not provide substance abuse counseling.
- Be informed that Counseling Services does not provide Family or Couples Counseling.
- Be informed that Counseling Services does not provide legal services such as written reports or court testimony; therefore students involved in legal proceedings of any kind (ie.child custody,sex offenders, court mandated counseling) will be referred off campus.
- Have all that you say in counseling treated confidentially with certain exceptions. Ohio Codes currently* contain seven exemptions to privileged communication (confidentiality).
- Ask questions about the counseling techniques and strategies and be informed of your progress.
- Refuse to participate or engage in any technique, strategy, or intervention suggested by your counselor.
- Participate in setting goals and evaluating progress toward meeting them.
- Be informed of who to contact in an emergency situation.
- Request referral for a second opinion at any time.
- Request copies of records and reports to be used by other counseling professionals.
- Receive a copy of the code of ethics to which your counselor adheres.
- Contact the appropriate professional organization if you have doubts or complaints relative to the counselor's conduct.
The Client may choose to terminate the counseling relationship at any time. Counseling Services counselors may also choose to discontinue treatment if your issues or circumstances are deemed beyond the scope of her/his professional training or the resources of Counseling Services. A termination session is usually suggested to explore your counseling progress and identify future treatment options.
- Set and keep appointments with your counselor. Let him/her know as soon as possible if you cannot keep an appointment. Call 330.941 3737 to cancel and/or reschedule your appointment.
- Keeping appointments is important to the counseling process. Failure to keep three scheduled appointments will result in referral to outside agencies.
- If the counselor determines that a student is not making progress or is non compliant with the counseling process/referrals, the counselor may refer that student to an outside agency.
- Counseling services are provided at no cost to students.
- Help to plan your goals.
- Follow through with agreed upon goals.
- Keep your counselor informed of your progress toward meeting your goals.
- Terminate your counseling relationship before entering into arrangements with another counselor.
NOTE: The above information was adapted from the statement jointly prepared by the National Board of Certified Counselors (NBCC) and Chi Sigma Iota (CSI) to help you understand and exercise your rights as a consumer of counseling services. The Office of Counseling Services, NBCC, and CSI believe that clients who are informed consumers are able to best use counseling services to meet their individual needs.